All goods must be paid for prior to dispatch. Payment can be made using credit card, debit cards or switch cards - via our Secure Site. Please note we will only debit your card for the amount payable for the goods dispatched to you. Payment is cleared on your card when goods are put into transit process. For your convenience you also have the option of using PayPal as a payment method.
Should you have any cause for complaint please don’t hesitate to let us know. We pride ourselves on dealing with and acting on ALL complaints or feedback - what you say and your views count and matter to us. Every complaint is dealt with fairly and effectively in the strictest confidence. Here at Yakwax Ltd. we endeavour to respond to all complaints within five working days.
When you place an order and fill in your sensitive information i.e. name, address, credit card details, we utilise industry standard SSL (Secure Sockets Layers) technology in order to encrypt your credit card details. Information passed between your computer and our web site cannot be read in the event that someone intercepts it.
Our Stock systems are Live so what you see in stock is in stock. However on the very rare occasions when we are unable to fulfil your order due to either Technical error or Human error we will contact you and let you know. Prices are correct at the point of publication - but will be subject to future changes. Any changes to prices will be published at the point where they are in effect from. If an item has not got a picture associated with it then that product is exempt from being sold at the displayed price. This is usually because a product with no picture is new stock and cannot be sold at reduced prices when sales are on.
All our prices are displayed either Including Vat or Excluding VAT depending on what you have selected to view the prices at using the toggle in the top right hand corner of the screen. VAT is charged at the National UK rate of 20%. Orders to England, Wales, Scotland and Northern Ireland will be liable to have VAT.
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
On ALL Postage Services except UK Special Delivery and DHL International Services, Please allow 10 working days (Monday-Friday) from date of purchase to pass before getting in contact with Yakwax Ltd. about delayed or slow deliveries.
All material i.e. Pictures, descriptions and pages on this website is owned by Yakwax Ltd. none may not be copied or reproduced in any way.
Voucher codes, also know as coupon codes and discount codes can be used on any product listed on our website apart from Surfboards, Paddleboards and Skim boards. We are sorry but we cannot accept Voucher codes on any of these products.